FAQs

We currently integrate with Q2, NCR, and Jack Henry Banno.

Yes, we currently have Spanish content in Zogo Español. If you are interested in seeing other languages, reach out to the team today.

Zogo serves learners ages 13 and up. We also offer personalized learning pathways to serve the most relevant content to learners based on their age and interests.

Zogo is a gamified financial education platform with over 1,100+ modules on a variety of financial topics, allowing users to earn points as they learn, which can then be exchanged for real-life rewards. Zogo partners with financial institutions and organizations across the country, enabling them to offer our co-branded solutions to educate and engage with their communities. If you’re interested in learning about how Zogo can work for your organization and community, schedule a demo today.

Nope! Users sponsored by your organization will be able to access Zogo resources for free.

Zogo’s curriculum is designed with measurable learning goals and outcomes based on The Jump$tart Coalition's National Standards for Personal Finance Education.

Confirming your email address helps us to make sure any rewards you earn are sent to the right place. It also helps us keep in touch with product updates, community events, and more!

Our account verification process prevents gift cards and other rewards from being claimed by scammers, bots, and hackers. Because the number of gift cards we distribute is limited, we have to be careful to make sure they're going to our users, rather than the bad guys.

Stripe Identity is a third-party identity verification service provided by our partner, Stripe. This service allows us to confirm that your Zogo account belongs to a real person by matching a photo of your ID to your account details. This process helps us prevent bots, scammers, and hackers from unfairly claiming rewards.

Follow these steps to get Stripe verified:

• Visit the Marketplace tab in the Zogo app
• Tap the Unverified account or Failed Verification button in the top right corner of your screen
• Follow the steps to submit a valid ID (U.S. driver's license, non-driver ID card, or passport)

If you're not comfortable verifying your identity with Stripe, that's okay! You can still learn and earn Pineapples on Zogo, but you will not be able to redeem rewards.

At this time, we can only accept the following documents for Stripe ID verification:

• A United States passport
• A United States driver's license
• A United States non-driver identification card

Please do not submit any other forms of documentation, as we cannot accept them.

If you're under the age of 16, or are a minor without a U.S. government-issued ID, your parent or guardian will need to provide their ID for account verification.

Once your parent or guardian completes account verification, your account will be able to exchange Pineapples for rewards.

Because our ID verification process is designed to prevent scammers and bots from making a large number of duplicate accounts, we need to limit an ID to a single account.

If you are a parent or guardian with multiple family members using Zogo, and would like to use the same ID for more than one minor verification, please contact us at support@zogofinance.com.

For many users, rewards are supported by partnered financial institutions, like banks or credit unions. You may find that your Zogo account is sponsored by a partner in your area.

Sponsoring won't affect your Zogo experience, but a sponsor may contact you with offers for their services.

Rewards can be claimed in the in-app Marketplace! Please note, you may need to verify your account before you can redeem your Pineapples.

When you lose a heart, a four hour timer will begin. Once that timer is up, you will regain that heart. Each heart has its own timer and will reset individually. To view the timer for your most recently lost heart, tap the heart icon at the top of your screen.

You can also refill your hearts instantly by spending 500 Pineapples. You'll be prompted to do so when you run out of hearts.

A Streak point can be earned once per day by completing a module. If you go a day without completing a module, your Streak will be lost. The daily Streak timer resets every day at 7 AM Central Time. After 7 AM, you'll be able to add another point to your Streak.

To stop receiving emails from Zogo, click the unsubscribe link at the bottom of any of our emails.

If you're receiving other communications that you would like to stop, please send us an email at support@zogofinance.com telling us you would like to opt out of all communications. We'll make sure to remove your information from our subscriber lists.

What financial topics are you interested in? Have a specific finance question? Send us an email at ask@zogofinance.com to let us know!

Find a link in the website footer, or here: Zogo Terms of Service.

The redemption email can take up to 48 hours to arrive. In some cases, your email may have filtered it out of your main inbox, so be sure to check your spam and junk folders for an email from Giftbit (our reward provider). If you have not received a redemption email after 48 hours, please contact support@zogofinance.com.

Gift cards restock every day at 12:00 AM Eastern Time but are in limited supply. If you aren't able to redeem your gift card at that time, or if you're having other difficulties redeeming rewards, please contact us at support@zogofinance.com.

If your gift card was flagged for review, it was likely marked as “suspicious” in our system. This process helps us filter out bots, spammers, and other harmful activity. In most cases, legitimate redemptions will be reviewed and approved by our support team, though this may take up to 48 hours.

If your gift card has not been approved after 48 hours, please contact support@zogofinance.com to appeal our support team's decision.

If you aren't able to sign up with your phone number, it's probably because of one of the following issues:

• Your phone number may be formatted incorrectly. Please submit the number only, without added spaces or characters.
• Your phone number is not a verified U.S. number. Numbers from VOIP services like Skype or Google Voice cannot be accepted.
• Your phone number is already tied to a Zogo account. Please contact support for assistance.

Additionally, if none of the above describes your situation, please contact support@zogofinance.com.

User data is processed and stored securely on the cloud, aligning with industry best practices. If you would like your data to be deleted, please send a request to support@zogofinance.com from the email address associated with your Zogo account.